Privacy and Security

Security and Privacy Policy
Customer privacy and security is of paramount concern to Modern Life. We ensure that your personal information is kept confidential under all circumstances and our website operates under a secured server.

How Do We Protect Customer Information?
We use Eigan’s standard Secure Sockets Layer (SSL) encryption to ensure that all data transmitted to us is protected. Personal information such as credit card number, name, expiration date, and billing information is all encrypted so that it cannot be read by anyone else. The information you provide will be protected every time you use Modern Life’s Website.

Purchasing

You can use our website to purchase through our online cart. Modern Life accepts Visa and Mastercard online or money orders through the mail.

Telephone Visa orders accepted by phoning 403-669-6752

Payment Options

Modern Life emphasizes that all the information you transmit to us is secure and is kept strictly confidential. You can conveniently shop online using our credit card 24 hours a day or you can send a money order to Modern Life for the purchase of your product.

Online
To shop online 24 hours a day, 7 days a week, simply enter all of your information using the cart and checkout tabs on this site. All of your information is secured via a secured server.

Mail
You can send us a money order with instructions for the purchase of the item you desire. We will confirm that we received the order and will notify you of the shipping of your product. Please send your order to:

Modern Life
Box 75082
Westhills RPO
216 Stewart Green SW
Calgary, AB T3H 3M1

Telephone Visa orders accepted by phoning 403-669-6752

Shipping

Shipping for Canadian (Domestic) Orders
Domestic orders for in-stock products are processed within 72 hours. Modern Life will ship your purchase via Federal Express, UPS, or Canada Post within 14 days. Shipping periods will vary depending on location.

Shipping for US (International) Orders
All international orders will be shipped using the most cost effective method. The shipping fee for international orders does not include additional taxes, duties and brokerage fees. An estimate for these additional fees will be emailed to the "Bill To" contact within 48 hours. All duties and taxes are the responsibility of the customer, and must be paid at the time of delivery.

Returns/Exchanges

Returns or Exchanges are accepted for a full refund within 30 days of receipt. Please ensure that all Return and Exchanges are in the original packaging and in original quality. In a Return or Exchange situation, the customer must pay all shipping costs. All clearance sales are final, with no returns, refunds, or credits.

Please ship all Returns or Exchanges using a trackable shipping method to the following address:
Modern Life
c/o Web Return
Box 75082
Westhills RPO
216 Stewart Green SW
Calgary, AB T3H 3M1

Please include your contact information and a brief note explaining the reason for the Return or Exchange.

In the unlikely event that a purchase arrives damaged, please call Modern Life at (403)669-6752 or email us at customerservice@modernlife.ca. Options may include replacing the damaged purchase, credit towards another purchase, or a full refund.

FAQs

What should I do if I forget my password?
If you are already a registered user and have forgotten your password, you can go to the Log In page and click on “Forget your password? Click here.” Once you fill in your email address, your password will be sent to the email address that you registered with.

What if I need to cancel an order?
To cancel an order, please email customerservice@modernlife.ca or phone customer service at 403-669-6752.

Is my credit card safe?
Modern Life uses secure server software that encrypts all personal data so that it cannot be read by anyone over the Internet. The encrypted data is transmitted securely over the Internet and stored in encrypted form to maximize the safety of all personal information.

How do I track my order?
When we ship your order, we will email the tracking number to you to indicate that the order has been shipped. FedEx packages can be tracked at www.fedex.com and UPS packages can be tracked at www.ups.com.

How do I create a Gallery in My Gallery?
In order to create a Gallery of products you must first register with us. After signing in, you will be able to add products that you like to your gallery as you browse. When you click on “My Gallery” you can then view all of the items that you have added to your Gallery.